These terms cover how orders, deliveries and returns work when you buy loose leaf tea, refill pouches or sampler tins from Smiley Time Herbal. They apply from the moment you place a basket on this site.
We pack same day when your order lands before the courier cutoff, Monday to Friday. Blend weights are listed per tin or pouch, and small variations of a few grams are normal because we scoop by hand. If a seasonal lot sells out before we reach your basket, we will contact you to swap the blend or hold the line until the next small run.
You pick a delivery slot at checkout, and the cart note field is where grind preference, gate codes and gift messages belong. Couriers deliver to the address you enter, so please check it before confirming. Free nationwide shipping applies once your basket passes the set threshold shown in the cart.
Because tea is a food product, we cannot accept opened pouches or tins back. If a jar arrives cracked, a seal is broken or the wrong blend is in the box, tell us within seven days of delivery and we will replace it or refund that item. Keep the packaging until the matter is settled.
Recurring blends ship on the cycle you chose when you set the subscription up. You can pause, swap a blend or cancel before the next dispatch date from your account, and no further charge is taken once a cycle is cancelled. Missed cycles are not billed retroactively.
We describe every lot as accurately as we can, including harvest month and brewing ratios, but herbal teas are not medicine and nothing on this site is medical advice. We are not liable for reactions to an ingredient you have not checked, or for courier delays outside our control once a parcel has left the packing room.
Use the site lawfully, keep your account details current, and do not resell our blends under another label without written permission. If you supply tea to guests, it is your call to check allergens and labelling rules that apply to your kitchen or guesthouse.
We update these terms when our packing process, courier arrangements or product range changes. The version live on this page at the time of your order is the one that applies to that order. Continued use of the site after an update means you accept the revised wording.
Questions about these terms, a dispute or a request to close your account can go to our packing room:
849 Makhubela Branch Apt. 010
New Dineobury, GP 1947
054-400-3154
info@smileytimeherbal.com