Tearooms, guesthouses and small delis across South Africa stock Smiley Time Herbal by the case, not the cup. This page is for the people who order rooibos, honeybush and chamomile in refill pouches, work out shelf space before the seasonal lot turns, and need a packing room in Cape Town that answers the phone when a delivery window shifts.
Partners usually start with the same three lines we keep in steady rotation. If you are building a tea tray, a refill shelf or a sampler for a new venue, these are the listings worth opening first.
Single-origin red bush, 250 g refill pouch
Long-cut leaf from one Cederberg lot. Brews deep amber in about five minutes and takes a second steep without going bitter. The pouch tops up a 500 ml jar, which is the size most kitchens keep on the shelf.
Open the rooibos listingLoose leaf, 120 g glass jar
Honeybush softens the chamomile so neither flower takes over. Loose, not dusted, so it needs a strainer. Guesthouses tend to reorder this one for evening trays; it also works iced with orange.
See the evening blendRooibos, honeybush, chamomile, mint, spice mix
Five 30 g tins with hand-written labels and a brewing note on each base. It is what we send when a venue is trialling a new tea tray, and the box fits a standard letterbox for courier drop-off.
Look at the tasting setRunning a larger order or a standing arrangement? The full range sits on the products page, and stock turns weekly, so seasonal lots restock in small runs.
Partner arrangements are simple on purpose, but a few terms get read differently depending on who is asking. These are the definitions we work from when a tearoom, guesthouse or retailer places a standing order with us.
Anyone ordering on a repeat basis for resale, service or guest use: guesthouses, tearooms, delis, spa reception areas and small grocers. A once-off sampler tin does not make you a partner, and that is fine. We treat the first two or three orders as a trial before we talk about standing quantities.
We pack from a single room in Cape Town, so a harvest lot is finite. If a seasonal rooibos or honeybush run sells out, the next batch may differ slightly in colour and sweetness. We flag that on the listing rather than blending it away to keep a cup consistent.
Loose leaf is sold by weight, not by volume, so a 250 g refill pouch and a 250 g glass jar hold the same amount of tea. Sampler tins are 30 g each. Where a blend is long-cut rather than dusted, expect it to take more space in the jar and to need a strainer instead of a bag.
Orders packed before the courier cutoff leave the same day. Anything after that moves to the next working day. Delivery slots are a preference, not a guarantee, and outlying routes can shift by a day. The cart note field is the right place for a preferred window or a gift message.
The ratios on each listing, usually around 3 g per 250 ml, are what we use in the packing room. Water hardness, leaf cut and how long you leave it steeping all change the result. Adjust to taste rather than treating the number as fixed.
Standing orders repeat the same blends on the same rhythm until you tell us otherwise. Pause, swap a blend or change the quantity before the next packing day and it takes effect on that run. Nothing is locked in beyond the order already packed.
If a term here does not match what you were told elsewhere, ask before you order. Sorting it out in a message is quicker than sorting it out after a courier has already left.