This page explains what Smiley Time Herbal does with the information you hand over when you order loose leaf tea, build a basket, or send us a note about grind preference and delivery windows. It covers the packing room in Cape Town, the courier handover, and the tools we use to keep the shop running.
Last updated: 14 March 2025
When you place an order or write to us, we receive your name, email address, phone number, delivery address and the contents of your basket. The cart note field is stored as you type it, so gift messages, grind requests and preferred delivery slots reach the packing bench intact. We also record basic technical data such as browser type, device category and the pages you visit, which helps us see which blends people actually open.
Your details are used to confirm orders, pack the right tins, arrange courier collection before the daily cutoff and answer questions about brewing ratios or restock dates. If you join the reorder list for a seasonal lot, we keep your email until you ask us to remove it. We do not sell customer lists, and we do not use your message text for anything beyond fulfilling the request you sent.
The site sets a small number of cookies to keep your basket and note field in place between pages. Analytics cookies record aggregated visit data, such as which product pages are opened and where visitors leave. You can block or clear cookies in your browser settings; the basket may reset if you do, but browsing the catalogue still works.
We pass delivery details to the courier handling your parcel and use a hosting provider to keep the site online. Email and form submissions may be processed by a mail service that stores messages on our behalf. These providers only receive what is needed to perform their task, and we do not hand over basket contents or note fields to anyone outside that chain.
Order records are kept for as long as we need them for accounting and courier disputes, then deleted. You can ask for a copy of the data we hold, request corrections to a wrong address or spelling, ask us to delete your details, or withdraw consent for marketing messages at any time. Where GDPR or CCPA applies to you, the same requests are handled under those rules, including the right to portability.
Send privacy questions or data requests to info@smileytimeherbal.com or call 054-400-3154. Written requests can go to 849 Makhubela Branch Apt. 010, New Dineobury, GP 1947. We aim to reply within a reasonable period and will confirm what action we have taken.
We describe our blends as we make them: single-origin rooibos, honeybush, chamomile and mint, packed in small runs. We do not claim health outcomes we cannot support, we do not invent endorsements from guesthouses or tearooms, and we do not use fake urgency or unclear ownership. If a listing is wrong or a restock date shifts, we correct it rather than leave it standing.